Help center
File guidance
Artwork
The builder checks the things software can verify and calls out what production still needs to review.
Accepted inputs
PNG, JPEG, WebP, sanitized SVG and PDF are accepted where the selected family allows them. PDFs display a local first-page preview while retaining the original file.
- Use transparent PNG or SVG when the background should not print
- Keep original source files; previews are not production masters
- Do not embed external URLs, scripts or fonts in SVG
Resolution
Each print area defines a minimum and recommended effective DPI. Scaling a small image up can make it fail even when the original file looks sharp.
Safe areas and bleed
Important text and logos belong inside the safe area. Background color or imagery should extend through bleed when the product requires edge-to-edge output.
Color
Browser previews use sRGB. Spot colors, thread palettes and print-production conversions require review before a final production commitment.